Find answers to common questions about our products, shipping, and policies.
Orders & Shipping
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and international orders typically arrive within 10-15 business days. All orders are processed within 1-2 business days.
Yes! We offer free standard shipping on all orders over $50. For orders under $50, standard shipping is $5.99.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our shipping carrier's website.
Products
Many of our licorice products are gluten-free, but not all. Please check the product description and ingredients list on each product page for specific dietary information.
We use authentic, high-quality ingredients including real licorice root extract, natural flavors, and colors. All ingredient lists are available on individual product pages.
Yes! We have a selection of sugar-free licorice products. Look for the "Sugar-Free" tag when browsing our products.
Returns & Refunds
We offer a 30-day return guarantee. Unopened products in original packaging can be returned for a full refund or exchange. Due to health and safety regulations, opened food products cannot be returned unless defective.
Contact our customer service at Info@southernsweetandsour.com with your order number. We'll provide you with a return authorization and shipping label. Once we receive your return, refunds are processed within 5-7 business days.
We're sorry if your order arrives damaged! Please contact us immediately at Info@southernsweetandsour.com with photos of the damage. We'll send a replacement or issue a full refund right away.
Account & Payment
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Wholesale & Corporate
Yes! We offer competitive wholesale pricing for retailers and businesses. Please visit our Corporate Gifts page or contact us at wholesale@southernsweetandsour.com for more information.
Absolutely! We love catering to special events. Contact us with your requirements, and we'll provide a custom quote with bulk pricing.
Still Have Questions?
Can't find the answer you're looking for? Our friendly customer service team is here to help!
